ShipInsure
ShipInsure is a package protection provider for Pretti.Cool. By opting into Checkout+ during checkout, you'll add two layers of security to your order:
- Shipping Protection: Automatically covers your package against loss, theft, or damage during transit. ShipInsure handles the claims process so you don't have to worry about carrier delays or mishaps.
- Satisfaction Guarantee: Unlocks extra flexibility if your purchase isn't quite right. If you aren't completely satisfied with your items, this guarantee allows you to receive store credit as a hassle-free resolution, giving you total peace of mind from click to delivery.
How does it work?
Should you encounter any unfortunate incidents or aren't satisfied with your order, simply file a claim with ShipInsure. Their dedicated Support team will promptly review your claim and respond within 24 hours.
How do I file a claim?
If you purchased ShipInsure Package Protection, you'll receive an email from ShipInsure after your order is complete. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).
In case you did not receive an email from ShipInsure, here's how you can file a claim:
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Navigate to the File a Claim page.
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Provide ShipInsure with your Email and Order Number.
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Select the relevant items, Issue, and your Requested Resolution for the claim.
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Finally, provide them with information about your claim in the "Tell us what happened" section.
The ShipInsure team will review your claim and get back to you within 24 hours.
How does ShipInsure resolve a claim?
ShipInsure offers two methods of resolution for approved claims: Reship and Refund.
If you choose Refund as your preferred resolution and your claim is approved, please note that refunds are typically processed within 2 business days. However, the exact timeframe may vary depending on your payment method. The refund will be processed back to your original payment method.
If you choose Reship as your preferred resolution and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.
How long do I have to file a claim?
Claims must be submitted within 14 days of the package's date of delivery per the tracking details.
Not finding an answer to your question? Check out ShipInsure's FAQ and Help Center resources for more information.