Frequently Asked Questions

How long will my order take to get to me?

Since many of our products are made to order, we require a 1-2 weeks processing time. Once we have it ready to go, we'll send you a confirmation email with tracking info.

Are the concrete products food safe?

Although the sealer we use on our concrete is food grade and safe, we don't recommend using these for direct food contact.

What type of matches do you recommend using with the matchstick holder?

We recommend "strike anywhere" matches, which can typically be found at the grocery or hardware store. Please note that regular matches will not light when struck on the surface of our matchstick holder.

How can I get in touch?

Shoot us a line at howdy@pretti.cool.

Do you sell wholesale?

Yes! Email us at howdy@pretti.cool for more information.

Do you make custom products/scents?

Sometimes. Generally, the custom projects we take on are for hotels, restaurants, or other brands. If you have a project in mind, please email us at howdy@pretti.cool with the general idea and desired quantities, budget, and timeline.