Shipping + Handling

Processing Time

Since many of our products are made to order, we may require a 1-2 weeks processing time. Once we have it ready to go, we'll send you a confirmation email with tracking info.

Shipped to Wrong Address

We cannot be responsible for locating packages sent to a wrongly-entered address, so take a moment to doublecheck the shipping info you enter at checkout.

If you entered the wrong address, send a note with your order number and correct shipping address as soon as you can to howdy@pretti.cool, and we’ll do our best to fix that right up for you.  

Please note that if the order has already gone out, we unfortunately cannot modify your shipping address. Orders returned to us because of an invalid address are subject to an additional fee if reshipped.

Refused Shipments

If you refuse delivery of any order, the package will be returned to us. You will receive a refund for the merchandise, but shipping charges are unfortunately non-refundable.

You'll be responsible for the original shipping charges to you, any duties/customs/taxes charges incurred on the roundtrip shipment, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund. If you have any further questions, please contact us at howdy@pretti.cool.

Lost or Stolen Packages

We unfortunately cannot be held responsible for lost or stolen packages, but we will do everything we can to help. Please file a claim with the shipping provider and message us at howdy@pretti.cool with the claim number so we can help assist.

If you got a notification that your parcel was delivered but haven't seen it show up yet, please wait an additional day before contacting us. We're seeing a lot of parcels marked as delivered before they actually show up, but most of the time they just arrive the next day.

Shipping Costs

Shipping costs are calculated at checkout. Please note that any free shipping offers will only be applied to the ground rate.

International Shipping

For orders are placed outside of the United States, local duties and taxes may apply and will be billed to you separately by the shipping carrier.